Category: Clients
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Try Curtis McHale’s simple change to produce a significant result
Curtis McHale is a returning guest on the Matt Report. In this return appearance on the Matt Report, Curtis shares how and why his rule of no weeknight TV watching, reading business books, finding clients that view hiring a WordPress developer as an investment, and being candid with clients about understanding software bugs has helped…
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Host Swap: Troy Dean Interviews Japh Thomson
Here’s a special episode today hosted by my good friend Troy Dean. We chatted a while back about putting on a”host swap” of sorts. I interview a guest for his show, he interviews a guest for mine. I had a great time and he really knocked it out of the park on this episode. You…
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How to develop a successful product with Frankie Jarrett
Back at WordCamp Miami, I had dinner with my new friend Topher, where we shared some great food and conversation. In typical podcaster fashion I asked, “Who should I interview next?” Topher said that I HAVE to talk to Frankie, lead on the WP-Stream plugin. Having just found out about the plugin and really loving the power…
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Create a better customer experience
Today I sit down with Cody Landefeld of CodyL.com fame. You may be familiar with the User Experience of a website or app, but what about your business? That’s what we’re focusing on today. How do clients interact with us from the pre-sale, to the mid-project, all the way down to support phase? It might mean…
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What about Bob Dunn?
Do you have to train your clients on using WordPress after a site launch? In today’s episode I get to sit down with someone I have a ton of respect for, Bob Dunn. Bob runs a site called BobWP.com where he educates newbie WordPress users on using themes, plugins, and general blogging practices. As advanced…
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Off the cuff with Marcus Couch
I’ve had the chance to talk to some really smart and down to earth people lately. Today’s guest, Marcus Couch of WordPress podcasting fame (though don’t say that around him), joins us to chat about the ups and downs of running your own business. From landing large national client’s with hundreds of websites, to losing…
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WP Valet: Leveraging customer data
There’s a great resource that so many of us overlook. It starts with the time you spend invoicing, speaking on the phone and training clients. It’s the time it takes to update a plugin starting from the first click to login. There’s top pages, posts and podcasts that your audience consumes on a monthly basis.…
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James Dalman is disrupting web design (again)
One day I’ll write a book about how the experience of selling cars should be a precursor to becoming an entrepreneur. In fact, I’ve put some thoughts together on that topic before. There’s no better training than working with cold calls, negotiations and rejection that the car lot affords you. After a few years, you…
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Alex King: Invest in team building and creating value
I have the honor of sitting down with legacy WordPress entrepreneur Alex King of Crowd Favorite in today’s episode. Rounding off my release of big name WordPress agency founders, Alex paints the portrait of his 10+ year WordPress career. We cover the recent acquisition from VeloMedia to learning the hard lessons of building a team.…