When the lights go out with Mika Epstein

Literally, the lights went out in this episode!

But hey, if you’re listening to the podcast on iTunes or Stitcher – you won’t even notice.

Seriously though, what happens when the lights go out on your client’s WordPress website? Mika leads the WordPress support team at Dreamhost and is part of the core WordPress team reviewing plugins into the repo.

If you’re looking to learn more about supporting clients, dealing with shared hosting and the WordPress community – this is the episode for you!

Mika Epstein Interview. Supporting WordPress at Dreamhost and the community

Watch on YouTube

Listen to the audio version


When the lights go out on your client

How do you handle support issues with your client?

What happens when the problem isn’t on your end, but the 3rd party you host with?

Mika is the head of Dreamhost WordPress support, so we get into a lot of the behind the scene details at the popular hosting company. We’re also taking the lessons learned from a big company like Dreamhost and filtering them down to the ground level of supporting your own client base.

If your practice is a large agency or you’re just a single freelancer with a dozen accounts — this is the episode for you.

The WordPress community

Are you looking to give back to WordPress and the community?

A lot of folks are always looking to give back. Andrea Rennick and I talked about this in our interview. You don’t have to be a developer or designer, you can contribute in other ways.

Documentation. Support forums. Evangelism. There’s plenty of ways to give back and Mika and I chat about that in this interview.

[photo source]

How do you support your clients in their time of need? Post your tips in the comments!


2 responses to “When the lights go out with Mika Epstein”

  1. Great interview as always (only up to 20 mins so far) and I can say that I’ve had great help from hosts in the past with some Magento installs. I think (like the interview went on to say) that hosts don’t want to set an expectation but try to help identify the issue or point you in the right direction. At the end of the day they shouldn’t have to hold people’s hand.

    1. Appreciate the feedback Matt, glad you enjoyed the interview!

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